Puzzle Break Long Island - FAQ's

Puzzle Break Long Island offers regularly scheduled games Tuesdays through Sundays, as well as private events at custom times during the week. Check out our Games page for more information on our current rooms, or our Team Building Events page for more information about scheduling private or weekday games for any number of players.

What is Puzzle Break Long Island?

Puzzle Break Long Island is an interactive, real-life escape the room game designed to be fun and challenging while testing you and your team’s mental prowess. Join in with your family, friends, co-workers, etc. as you attempt to solve puzzles, find the key, and escape the room, all within 60 minutes time. Teamwork and logic are essential in order to solve the challenging clues and puzzles during the game in order to proudly claim “I’ve Escaped!” prior to the clock striking zero.

The Puzzle Break games are so innovative and fun that our games are exclusively found on Royal Caribbean Cruise Ships.

What if our team is experiencing problems solving some of the clues and puzzles?

Not to worry, if your team is having trouble during a game, several hints will be provided by our in-game operators to move the game along (should your team wish to accept them). But make sure you use them properly as only a limited amount of hints are offered. And if you ultimately can’t escape the room in time, we will still let you out!

How much does it cost to play?

Tickets for our regularly scheduled events are $30.00 per player and they must be purchased in advance HERE.

Is it scary or dangerous?

Not at all! Our games require participants to have the mental strength to escape, combining logic and teamwork. Physical strength and stamina will not help much as no force is needed to open locked items and no heavy lifting or climbing is required.

How many people do I need to play?

Just you! If your group doesn't grab all the tickets for a particular time, you might be paired with other folks to join forces in your escape.

I only want to play with my friends / my group, what do I do?

No problem, if you wish to play with your group only, you will want to grab ALL of the tickets for the game and time you wish to play.

We have a larger group than the capacity for each game. How can you accommodate us?

If your group takes up all the tickets within the room, we usually can allow another 1-2 people to join in on the fun. Contact us prior to make arrangements.

How long is the game?

Briefing, Escaping, Walkthrough, and Debriefing will take approximately 90 minutes. Briefing will begin promptly at the scheduled start time so please don't be late! Should you have not escaped the room on time and wish not to be debriefed in order to try the same room again on another date, we will most certainly honor your wishes.

When should I arrive?

We recommend arriving around 10 minutes before your assigned start time.

What if I am running late?

Please remember that all Puzzle Break games are live events so please arrive early as mentioned above. Arrivals over 10 minutes late will NOT be allowed to participate. There will be no refunds or exchanges for participants who arrive past our lateness policy.

Can my team play Puzzle Break Long Island during the week for our teambuilding / morale event?

Absolutely! We can accommodate teams of all sizes for games to fit your schedule. Head over to Team Building Events for more details, or contact us for a quote.

We can also accommodate other groups looking to set up a private event, whether it is for a team competition to see who can escape the room the fastest against the 60 minute clock or for a special birthday party experience. You must book these private events the same way the teambuilding events are scheduled, simply contact us – we are happy to help!

What's the age requirement?

There is no set age requirement at Puzzle Break long Island, although we recommend that 8 years old be the minimum age for players.  We frequently host birthday parties, camp/school gatherings, and other private events for players age 8 and above.  Our in-room game operators are able to successfully manage the experience to ensure even our younger participants are able to solve the puzzles and enjoy.  As exceptions can always be made, please feel free to contact us for further details regarding whether Puzzle Break Long Island is age appropriate for your group.

Help! Something came up and I can no longer make it. What can I do?

We cannot offer refunds or exchanges, but your ticket isn't tied to you. You are welcome to give or sell your ticket to someone else and they will be able to take over your spot.

When do tickets go on sale?

Tickets are available for purchase six months before the game date. We are happy to reserve your private event up to one year in advance, should you desire.

Do you sell gift certificates?

Yes and a Puzzle Break Long Island gift certificate is a great gift! Head over to the TICKETS PAGE and simply tap the "Purchase a gift certificate" button.

Is it true you have games on Royal Caribbean Cruise ships?

It sure is! Look for Puzzle Break games onboard Anthem of the Seas, Ovation of the Seas, and Harmony of the Seas.

Is Puzzle Break Long Island handicap accessible?

Yes, Puzzle Break Long Island is compliant under the Americans with Disabilities Act (ADA).  While some clues may be hidden, there is no climbing or lifting of heavy objects.  Most clues and puzzles require the use of logic and mental prowess in order to solve.

Do you have an elevator?

Yes, as we are located on the second floor, Puzzle Break Long Island has a fully operational elevator.

Does Puzzle Break Long Island schedule birthday parties or other non-teambuilding private events?

Yes, Puzzle Break Long Island has the capability of throwing birthday parties both big and small and for almost any age.  We also have two separate party rooms to accommodate your guests and can fully customize your birthday party experience to meet the needs of your group, including the food, beverages and more!  For further information, please feel free to contact us by phone (516.307.0888) or via email at info@puzzlebreakLI.com

We also throw surprise birthday parties for older children or adults, as well as bachelor/bachelorette parties and any other occasion/event you wish to celebrate with your family and friends!

I have a question not listed here! Can you help me?

Of course! Simply contact us so we may answer any additional questions you may have regarding the Puzzle Break Long Island experience.

STRATEGY

  1. Communicate!  The smartest teams routinely fail when they do not talk to each other.  The most puzzle-challenged teams often succeed if they possess superior communication skills.  There is no more certain path to failure than fully or partially solving a puzzle and having a teammate use their precious time to replicate your work!
  2. Don't be afraid to leave something and come back to it later.  There are a wide variety or puzzles in our rooms: some big, some small.  Some folks excel at certain types of puzzles and not others.
  3. There are some easy to find clues, there are some hard to find clues.  Make sure you search exhaustively.
  4. Listen to staff!  They might be in the room to help provide some direction and might drop important hints throughout the experience.  The most successful teams make sure to give these highest priority - and share them with their teammates!